How did the scam unfold?
The victim received a call from someone posing as the head of customer service at Union Bank of India (UBI). The caller claimed that she was eligible for a credit card upgrade with a ₹5 lakh limit.
Trusting the caller, she shared sensitive information, including pictures of her credit card and the One-Time Password (OTP), over WhatsApp.
Shortly after, another person claiming to be a UBI customer care executive informed her that a virtual credit card had been generated in her name, and transactions totalling ₹2,29,180 had been made. Post the same, it was only after cross-verifying the calls that she realised she had fallen victim to a scam.
This incident clearly shows the significance of keeping your sensitive information secret and not sharing OTPs, card images, PINs, credit card CVV details etc, with anyone. No bank ever requests for such information.
These are some of the steps necessary for protection of personal money, your credit score and your over all credit identity as credit card frauds are on the rise in India because of mass usage of the internet.
The credit card users hence need to be cautious, continuously reading and building knowledge along with staying vigilant in order to guard themselves against such frauds.
