CNBC-TV18 spoke to several executives at the Bengaluru-based Happiest Minds to understand how the $600-million firm built its AI strategy: from a decade-old foundation to a single engineer overseeing ten digital agents. The article delves into the decisions related to allocation of resources, employees, and pricing, to name a few.
On a Friday afternoon in March 2026, at Happiest Minds Technologies’ delivery floor, an engineer pulled up a screen to show his manager something unusual. He wasn’t writing code. Instead, he was watching — supervising, really — ten digital workers he had set in motion, each one handling a piece of a chatbot being built in real time. The engineer was the lead. The agents were doing the work.
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