Flight operations at Mumbai’s Chhatrapati Shivaji Maharaj International Airport were disrupted on Saturday (August 9) due to a technical malfunction in a third-party data network that impacted the airport’s check-in systems. The glitch caused delays in flight departures, prompting several airlines, including Air India, to issue advisories to passengers.Although the affected systems have now been restored, Air India reported that some of its services continued to face delays as operations gradually returned to normal.Also read | Delhi rains: Airlines issue travel advisory at Delhi Airport amid flight delays, cancellations
The airline said, “A third-party data network outage had impacted check-in systems at Mumbai airport, thereby delaying flight departures of airlines, including Air India. The systems have since been restored, however, some of our flights may continue to be affected for some time as the situation normalises progressively.”
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A third-party data network outage had impacted check-in systems at Mumbai airport, thereby delaying flight departures of airlines, including Air India. The systems have since been restored, however, some of our flights may continue to be affected for some time as…
— Air India (@airindia) August 9, 2025In response to a passenger’s concern, Mumbai airport authorities confirmed the issue and stated that emergency protocols were immediately put into effect to manage the disruption. The airport posted a message on X saying, “We would like to inform you that we’re currently facing a network failure across the airport. We’ve activated contingencies and are working on resolving the issue with our core team. We’re operating in manual mode to minimize disruptions. We appreciate your patience in this regard. Team CSMIA.”The incident led to a temporary switch to manual check-in procedures as teams worked to resolve the network failure. While normal operations have resumed, passengers were advised to stay updated with their respective airlines for real-time information regarding their flights.(Edited by : Jerome Anthony)
