IT services firm Wipro Ltd on Wednesday (March 5) said it has introduced TelcoAI360, an AI-first managed services platform designed to help telecom operators scale technology solutions while improving customer experience at reduced costs.
Developed in collaboration with Wipro’s AI partner ecosystem and leveraging ServiceNow’s telecommunications industry solutions suite, TelcoAI360 aims to streamline operations, enhance network performance, and strengthen security for telecom providers.
TelcoAI360 integrates Wipro’s domain expertise with AI-powered tools and solutions, enabling communication service providers (CSPs) to significantly reduce operational costs by streamlining processes, automating workflows, and managing resources efficiently.
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Additionally, TelcoAI360 will deliver faster time to market for new products and services, boosting revenue potential. Recognising the unique needs of telcos, the platform will be offered ‘as-a-service’ with composable components that can be customised and deployed for each CSP.
The platform offers a unified framework that integrates multiple telecom technologies, ensuring seamless adoption within existing architectures. It features intelligent automation, real-time monitoring, and predictive maintenance to optimise network reliability and prevent service disruptions. Additionally, AI-enabled security measures provide real-time threat detection and fraud prevention.
TelcoAI360 also includes customisable customer portals, standardised APIs for improved interoperability, and multi-cloud compatibility, allowing telcos to scale their infrastructure based on demand. The platform facilitates end-to-end lifecycle management of telecom products and services, from planning and deployment to in-life management and retirement.
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Shares of Wipro Ltd ended at ₹284.70, up by ₹4.85, or 1.73%, on the BSE.
