Zepto has officially entered the e-pharmacy segment with the launch of Zepto Pharmacy, promising to deliver essential medicines within 10 minutes. The service is now live in select areas of Mumbai, Bengaluru, Delhi NCR, and Hyderabad.Aadit Palicha, Co-Founder and CEO of Zepto, said “Over the past 12 months, the team has worked tirelessly to perfect the customer experience, supply chain, and compliance at a small scale,” Palicha said. “Our objective is to keep operational standards extremely high and not scale too rapidly given the complexity of this category.”
The move marks a significant diversification for Zepto, which has primarily been known for its instant grocery delivery model.
“If we execute well, we believe this service can seriously improve the lives of millions of customers across the country and help make important medicines easier to access when we need them the most,” he added.Unlike groceries, the pharmaceutical category involves stringent regulatory compliance, temperature-sensitive logistics, and prescription validation. Palicha acknowledged the challenges, stating the team’s focus remains on operational excellence over rapid expansion.First Published: Aug 7, 2025 11:51 PM IST
